Privacy policy

Privacy Policy
Last updated: May 4, 2025

This Privacy Policy describes how Twin Mama Creates (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from twinmamacreates.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on the Site, with the "Last updated" date revised accordingly. Any changes to this policy will be communicated in a manner consistent with applicable laws.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. The term "personal information" refers to any information that identifies, relates to, or can be associated with you. The following sections describe the categories and types of personal information we collect.

Information We Collect Directly from You

We collect personal information directly from you through our Services. This may include:

  • Basic Contact Information: Name, address, phone number, email address.

  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number.

  • Account Information: Username, password, security questions.

  • Shopping Information: Items you view, add to your cart, or wishlist.

  • Customer Support Information: Information you provide when communicating with us, such as via email or customer support requests.

You may choose not to provide certain information; however, doing so may prevent you from using or accessing some features of the Services.

Information We Collect through Cookies

We may automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This Usage Data can include:

  • Device information

  • Browser information

  • Network connection details

  • Your IP address

  • Other interaction details regarding your use of the Services

Cookies help us improve the functionality of the Services and enhance your experience. You can manage cookie settings through your browser.

Information We Obtain from Third Parties

We may also receive information about you from third parties, including:

  • Vendors and Service Providers: Companies that support our Site and Services (e.g., Shopify).

  • Payment Processors: Companies that process payments (e.g., credit or debit card details, billing address) to fulfill orders and provide products or services.

  • Advertising and Tracking Technologies: Third parties may automatically collect information through online tracking technologies when you interact with our Services, such as pixels, web beacons, and cookies.

We treat all third-party information in accordance with this Privacy Policy, but we are not responsible for the accuracy of third-party data or the practices of third parties. Please see the section below on Third-Party Websites and Links for more information.

How We Use Your Personal Information

We use your personal information for various purposes, including:

  • Providing Products and Services: To process your payments, fulfill your orders, and send notifications related to your transactions.

  • Communication: To respond to inquiries, send order updates, promotional messages (if you’ve opted in), and other customer service communications.

  • Legal Compliance: To comply with applicable laws, regulations, and contractual obligations.

  • Business Operations: To improve our Services, analyze usage trends, and enhance customer experiences.

Third-Party Websites and Links

Our Services may contain links to third-party websites or services. These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. Please review the privacy policies of these third parties before sharing any personal information with them.

Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict its use. If you wish to exercise any of these rights, please contact us using the information provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
Email: twinmamacreates@gmail.com